Banks & finance
AI bot for routine questions, people for disputes; Cases with history
Verified on Creatio MarketplaceOne inboxEvery channelInside
Telegram, WhatsApp, Viber, Instagram, Facebook Messenger and your website. Your AI bot answers first, your operators finish in the Creatio communication panel — every chat linked to a Contact, Account or Case
ClientHi! Do you ship to Berlin?
OperatorWe do! Delivery takes 2–3 days 🚚
Reply once — Dialong delivers it to Telegram
- Unlimited messages
Hosted in the EU- AI on Creatio.ai
Dialong runs where
your Creatio runsAny Creatio product · Freedom UI · Cloud · On-site · Any DBMS
Unlimited channels
of each typeTelegram · WhatsApp · Viber · Instagram · Facebook Messenger · Webchat
Ai-driven
platformAI chatbot 24/7 · Lead qualification · Human handover · AI copilot for agents
Sound familiar?
Conversations get lost
No record on the Contact.
Manager leaves, history leavesLate means lost
Friday-night messages wait till Monday. Customers don't
People do robot work
Same answers all day,
leads retyped, two windows
One conversation,
start to finish
Out of the box · Your Creatio process
Customer
How much is it to ship a container from Shanghai to Gdańsk?
Dialong: New visitor — Contact created
Chatbot
From $2,400 for a 40-ft container, 35–40 days. What volume are you planning?
Dialong: AI chatbot answered with rates and is qualifying the leadAI chatbot answered with rates
and is qualifying the leadCustomer
20 containers a month. Any discount?20 containers a month. Any discount?
Dialong: Big deal — chat handed over to a sales managerThe first available operator will join the chat, usually within a couple of minutes
Operator
For that volume we'll set up a custom rate — I'll send you an offer within an hour
Dialong: Lead created in Creatio: volume, route and chat history already inside
Your AI bot takes
the night shift
One bot covers every channel through the night, no operator needed.
In the morning your team picks up the rest — with a summary and the full thread.
Night time = Chatbot time
Live in a couple
of hours
Installs like a package, not a project
Get a trial key
company name and email
Add operators, connect channels
one script for the webchat, styled in the configurator; give the AI bot your FAQ
Go live
first chat lands in the panel.
What else is
in the box
Same panel, different desks
Transport & logistics
delivery updates in Viber and WhatsApp
Contact centers
capacity routing, multilingual AI bot, every chat logged
Retail & e-commerce
AI bot answers product questions 24/7; orders in-chat
Customer support
AI bot closes FAQs, operators take the rest
Sales & marketing
AI bot qualifies leads; every reply on the Contact; one click → Lead
Simple pricing
All channels · All features · Unlimited messages ·
Licenses managed in Creatio · 14-day free trial
Operator
AI Copilot included$25/ operator / month$300 billed annually
- Pay only for operators using Dialong
- Seamless integration inside Creatio panel
- Unified workspace & history mapping
AI bot
Automation$180/ bot / month$2,160 billed annually
- Built as a Creatio business process
- One bot license covers all its channels
- Answers 24/7, hands over to operators
Unlimited plans are available — as many operators and bots as your team needs.
Before you install
Viber, Instagram and a webchat widget; capacity routing, per-channel schedules, offline chats; an AI bot and an AI copilot on every channel — in any Creatio product.
Yes. We deploy Dialong on-site, on your own servers, so your data never leaves your infrastructure. We set up monitoring, provide technical support and offer High Availability setups. This work is scoped and priced separately — get in touch to discuss your case in detail.
Yes. Dialong works in any Creatio product with Freedom UI, in the cloud or on-site, on any DBMS.
A couple of hours, no developers. Install Dialong from Creatio Marketplace, get a trial key with your company name and email, then add operators and connect channels — the webchat is a single script, styled in the configurator.
Creatio.ai — the AI built into your Creatio. No public AI services, no training on your data, and Dialong is hosted in the EU.
Yes. A Dialong bot is a regular Creatio business process, so your team can build and change it with the tools they already know. Prefer to hand it over? We have extensive experience building chatbots on Dialong and can design and build yours as a separate project — get in touch.
Yes. There is no limit on channels of each type — connect as many Telegram, WhatsApp, Viber, Instagram, Facebook Messenger and webchat accounts as you need.
14 days free
set up in hoursno limitations
Try it in your own
Creatio
A demo, on-site deployment or a custom channel? Leave your details and we'll get back to you.